Support

Welcome to the support section of Ambra dei Bimbi International. We offer support for all problems that may occur with our products Ambra dei Bimbi and troubleshooting information and tutorials.
"How to fix the necklace Ambra dei Bimbi"

All our necklaces Ambra dei Bimbi, have a safety point “break away” located in the clasp. So if you suddenly find the necklace apparently “break away” - it means that safety point worked.

Here is how to fix it:

• You must have a pair of pliers and a common cigarette lighter.

• Inside the small golden clasp is solidified vegetable glue.

• Taking the clasp with pliers and heating it with a few seconds with a small flame from the lighter until the vegetable glue becomes liquid.

• Place immediately the detached part by placing the knot well inside of the cup.

• Waiting a few seconds until the glue solidify again.

• Wash the necklace with the warm water and mild soap.

• You may repeat this operation several times if necessary.

Film on YouTube is also included and it may be helpful.

Ambra dei Bimbi International

If you have questions or comments related to Ambra dei Bimbi products, use the e-mail below, you can quickly contact a customer service Ambra dei Bimbi International. We will answer in the shortest possible time.

Halifax HX1 3JP
(West Yorkshire)
+44 1422 702100
info@ambradeibimbi.co.uk