Welcome to the support section of Ambra dei Bimbi International. We offer support for all problems that may occur with our products Ambra dei Bimbi and troubleshooting information and tutorials.
"How to fix the necklace Ambra dei Bimbi"
All our necklaces Ambra dei Bimbi, have a safety point “break away” located in the clasp. So if you suddenly find the necklace apparently “break away” - it means that safety point worked.
Here is how to fix it:
• You must have a pair of pliers and a common cigarette lighter.
• Inside the small golden clasp is solidified vegetable glue.
• Taking the clasp with pliers and heating it with a few seconds with a small flame from the lighter until the vegetable glue becomes liquid.
• Place immediately the detached part by placing the knot well inside of the cup.
• Waiting a few seconds until the glue solidify again.
• Wash the necklace with the warm water and mild soap.
• You may repeat this operation several times if necessary.